Happy news but not re China found some tools to fight back with:
Google’s unnervingly human-like voice system, Duplex, can now screen your calls. Meanwhile, startup DoNotPay has launched an automated service to call California’s vehicle agency to cut your wait time for an appointment.
Call screening: Google announced Dupex’s new capabilities at its Pixel 3 smartphone launch event yesterday. When someone calls, it will ask their name and purpose, then allow you the option of picking up, marking it as spam or sending a message like “I’ll call you later”. The screening service will identify itself as such, as per a new company policy for bots to disclose themselves.
The robots are calling: DoNotPay, which provides easier ways to navigate the legal system, has also launched an app that deploys an automated robocaller to get you an earlier reservation with the California DMV. It can call up to 1,000 times a day to see if a cancellation has become available. The startup is thinking of applying the same tech to passport applications, Social Security services and dealing with large corporations.
Consumer fight back: Both bots boost the role of automation in phone calls and help consumers avoid long wait times on the phone. However there’s one crucial difference. Unlike Duplex, DoNotPay’s system is designed only to pit machines against each other. There are no humans involved.
Happy news but not re China found some tools to fight back with:
Google’s unnervingly human-like voice system, Duplex, can now screen your calls. Meanwhile, startup DoNotPay has launched an automated service to call California’s vehicle agency to cut your wait time for an appointment.
Call screening: Google announced Dupex’s new capabilities at its Pixel 3 smartphone launch event yesterday. When someone calls, it will ask their name and purpose, then allow you the option of picking up, marking it as spam or sending a message like “I’ll call you later”. The screening service will identify itself as such, as per a new company policy for bots to disclose themselves.
The robots are calling: DoNotPay, which provides easier ways to navigate the legal system, has also launched an app that deploys an automated robocaller to get you an earlier reservation with the California DMV. It can call up to 1,000 times a day to see if a cancellation has become available. The startup is thinking of applying the same tech to passport applications, Social Security services and dealing with large corporations.
Consumer fight back: Both bots boost the role of automation in phone calls and help consumers avoid long wait times on the phone. However there’s one crucial difference. Unlike Duplex, DoNotPay’s system is designed only to pit machines against each other. There are no humans involved.
https://www.technologyreview.com/the-download/608849/a-chatbot-will-help-you-sue-equifax/